Privacy Policy
At Prodous Bank, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, mobile applications, and banking services. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect several types of information to provide and improve our services:
- Personal Information: This includes your name, address, phone number, email address, and other contact details collected during account registration, loan applications, or when you contact us.
- Financial Information: To provide banking services, we collect account numbers, transaction history, loan information, and payment details.
- Online Usage Data: We gather data about your interaction with our website, including IP addresses, browser type, access times, and pages viewed. This helps us optimize website performance and enhance user experience.
- Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to improve our website functionality, remember user preferences, and analyze traffic trends. You can control cookie preferences through your browser settings.
2. How We Use Your Information
Your information is used to provide a seamless banking experience and support our operations:
- To Provide Services: We use personal and financial information to process transactions, open accounts, manage loans, and fulfill your banking needs.
- To Communicate with You: We may send updates regarding your account, respond to inquiries, and inform you of new products, promotions, and policy changes.
- To Improve Security and Prevent Fraud: We use your data to monitor activity, identify suspicious behavior, and protect your account from unauthorized access and fraud.
- For Legal Compliance: We are obligated to use and share your information in accordance with applicable laws and regulatory requirements.
3. Sharing of Information
Prodous Bank does not sell your personal information. We only share it under the following circumstances:
- With Your Consent: When you have given explicit permission to share information with a third party.
- With Service Providers: We may share information with trusted service providers who assist us in delivering our services, such as payment processors and IT support. These providers are bound by confidentiality agreements.
- For Legal Obligations: We may disclose information if required to comply with a legal obligation, such as responding to subpoenas, court orders, or government requests.
- For Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity, and we will notify you of any such change.
4. Data Security
We prioritize the security of your information and implement comprehensive measures, including encryption, firewalls, and secure access controls, to protect your data. Despite our efforts, no system is entirely foolproof, and we urge you to safeguard your account information.
5. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your data:
- Access and Correction: You may request access to your personal information or request corrections if you believe any data we hold is inaccurate.
- Deletion: Under certain conditions, you may request that we delete your personal information, subject to legal and regulatory retention requirements.
- Opt-Out of Marketing: You can choose not to receive marketing communications from us by following the opt-out instructions provided in our emails or contacting us directly.
- Restrict Data Sharing: You may have the right to restrict the sharing of certain information with third parties under applicable laws.
6. Policy Updates
Prodous Bank reserves the right to update this privacy policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.
7. Contact Us
If you have questions or concerns about our privacy practices, or wish to exercise any of your rights, please contact us:
Email: [email protected]
Phone:
Address:
